Head of Merchant Solutions
As Head of Merchant Solutions at Fiserv, Inc., Jennifer (Jenn) LaClair oversees the company’s merchant-focused offerings, including the Clover® point-of-sale and business management platform and the Carat™ global commerce platform, delivering excellence for clients ranging from small and mid-sized companies to global enterprises.
She joined Fiserv in 2023 as Chief Revenue Officer, driving growth, sales execution, and client satisfaction through the integration and alignment of revenue-related functions across the organization.
LaClair has more than twenty years of experience in strategy, finance and operations, leading strategic and financial planning and delivering profitable growth across sectors. Prior to joining Fiserv, she served as Chief Financial Officer of Ally Financial, the largest digital-only bank and a leading national retail auto lender, where she ran the CFO and accounting functions in addition to supply chain management and modeling and analytics.
LaClair’s background includes ten years at PNC Financial Services, where she held multiple leadership roles including CFO for all businesses spanning consumer, commercial and corporate banking, mortgage, and asset management, and head of PNC’s business bank, which included leadership of its merchant joint venture with Fiserv. She also spent six years as a consultant at McKinsey & Company, where she managed the North America operations practice and specialized in strategy and business transformation. She began her career in international development, working on economic development programs in Europe, the Middle East, and West Africa.
LaClair currently serves as a member of the board of directors of Whirlpool Corporation and the Richmond Federal Reserve Bank, where she is the chair of the IT committee. She graduated summa cum laude from the State University of New York at Buffalo and earned an MBA from Case Western Reserve University, where she currently serves on the Women in Finance Advisory Board.